At Tara by Design, we take pride in creating quality custom apparel, personalized gifts, and unique products. We want every customer to be happy with their purchase.

Because many of our products are made specifically for each customer, our return and exchange policy depends on the type of item purchased.

Please review this policy before placing your order.

1. Custom & Made-to-Order Products

All custom, personalized, and made-to-order products are final sale, except where otherwise required by law or provided in this policy.

This includes:

• Custom embroidered apparel and hats
• DTF printed apparel
• Custom embroidery patches
• Personalized gifts and accessories
• Products featuring custom names, logos, dates, or artwork
• Made-to-order designs applied to garments selected by the customer
• Products created specifically according to customer selections

A product is considered made-to-order when it is produced after an order is placed, even if the design itself is already available on our website.

We do not accept returns or exchanges for these products due to:

• Incorrect sizes selected by the customer
• Changes of mind
• Color or style preferences
• Customer-provided spelling errors
• Incorrect artwork or personalization details supplied or approved by the customer

Please carefully review your order before checkout.

2. Ready-Made Products

Ready-made products are items that have already been produced and are available for purchase without additional customization.

Eligible ready-made products may be returned or exchanged within 14 days of delivery or pickup.

To qualify:

• Items must be unused, unworn, and unwashed.
• Items must be in their original condition.
• Items must not have been customized or altered.
• Proof of purchase is required.

Return shipping costs are the customer’s responsibility unless the return is due to our error or otherwise required by law.

Original shipping charges are nonrefundable for voluntary returns.

Please contact us before returning any merchandise.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect our products before they leave our shop, but we understand that mistakes can happen.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of receiving your order.

Email: hello@tarabydesign.com

Please include:

• Order number
• Description of the issue
• Clear photos of the product

We will review the issue and determine an appropriate resolution, which may include correcting the item, providing a replacement, or issuing a refund.

When an issue is caused by our error, we will cover reasonable costs associated with the approved correction or replacement.

The seven-day reporting period helps us resolve problems promptly but does not limit any rights or remedies available under applicable law.

4. Customer-Provided Garments & Materials

We welcome customers who prefer to provide their own garments or materials for customization.

Please understand that different fabrics and materials can react differently to embroidery, printing, heat, and other production processes.

Some materials may not be suitable for the requested customization.

We are not responsible for problems resulting solely from pre-existing damage, fabric defects, inaccurate care instructions, or material characteristics beyond our reasonable control.

If we identify a potential issue before production, we may contact you to discuss alternatives.

If damage results from an error on our part, we will review the circumstances and work toward an appropriate resolution.

5. Sizing, Colors & Artwork Approval

Customers are responsible for reviewing their selections before submitting an order.

Please verify:

• Garment sizes
• Product colors
• Spelling and personalization
• Artwork files
• Design placement
• Order quantities

Product colors may vary slightly due to screen settings, lighting, and fabric differences.

Embroidery and printing results may also vary slightly depending on the material and production method.

Where an artwork proof is provided, customers are responsible for reviewing and approving the details before production.

Approval does not eliminate responsibility for errors introduced during production or other rights provided by law.

6. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Cancellation requests received before production begins may be eligible for a refund.

Once artwork preparation, digitizing, printing, embroidery, or other production work has started, cancellation may not be possible.

For eligible cancellations, charges for completed services or materials purchased specifically for the order may apply, to the extent permitted by law and disclosed before purchase.

Any cancellation or refund rights required by applicable law will be honored.

7. Production & Turnaround Times

Our standard production turnaround is generally 5–7 business days.

Certain custom gifts and specialty products may require 2–3 weeks.

Production timelines begin after payment, required artwork approval, and receipt of any customer-provided materials, as applicable.

Turnaround estimates do not include shipping transit time unless specifically stated.

If we anticipate a delay, we will contact you with updated information.

For online orders, customers will be provided cancellation and refund options when required under applicable shipping and consumer protection laws.

8. Rush Orders

Rush processing may be available for an additional $15 fee, subject to availability.

Rush requests must be accepted by Tara by Design before the expedited deadline is confirmed.

Rush fees are generally nonrefundable once expedited processing begins.

If we are unable to meet an agreed rush deadline, we will review the rush fee and provide an appropriate resolution, including a refund where required.

9. Hat Patch Bar Events

Private Hat Patch Bar events are subject to the booking, deposit, cancellation, and rescheduling terms provided at the time of reservation.

Items customized during an event are final sale except for defects, production errors, or circumstances required by law.

10. Refund Processing

Approved refunds will generally be issued to the original payment method.

Please allow time for your bank or payment provider to process the refund.

Refunds required by applicable law will be issued within the legally required timeframe.

11. Contact Us

If you have questions about your order or need to report an issue, please contact us.

Tara by Design, LLC

Email: hello@tarabydesign.com

Phone/Text: 832-990-1099

Please include your order number and a description of your concern.